FAQ
If this section does not answer your questions, please do not hesitate to contact us through this link or email us at service@annkurz.com.
How long will my order take?
We work hard to get your order to you as quickly as possible. Orders usually take between 24 to 72 business hours to arrive once they leave our warehouse.
Shipping costs within the European Union are €7.99, and for the rest of Europe, including Switzerland, Norway, and the UK, shipping costs €11.99 plus import taxes, which are determined by customs.
How can I request a return?
If your purchase is not what you expected, you have up to 30 calendar days to return your order, starting from the day you or an authorized recipient receives it.
To make a return, the product must be in perfect condition, preferably in its original packaging with everything originally included. For hygiene reasons, returns of scrunchies will not be accepted.
Return costs are €7.99 for the European Union. For the rest of Europe, including Switzerland, Norway, and the UK, customers are responsible for return costs.
We only take responsibility for returns and repairs of bags and accessories purchased directly from our website.
Orders with discounts or promotions will not be refunded; instead, a store voucher will be issued for that amount.
Visit this link to request your return.
Can I exchange an item?
At Ann Kurz, we do not offer exchanges; we process returns. Therefore, if a customer wishes to exchange an item for another, they will need to purchase the new item and return the original one.
A refund for the returned item will be issued once Ann Kurz receives the item and verifies that it is in perfect condition.
What are our warranty terms?
We offer a 3 to 6-month warranty covering manufacturing defects. This includes issues such as loose stitching, faulty zippers, or material defects not caused by misuse. Please note that our warranty does not cover normal wear and tear, stains, or damage caused by improper use or lack of care.
For more information or to request an evaluation for a repair, please email us at service@annkurz.com or fill out our contact form.
Are items purchased outside the ann kurz website also covered by the warranty?
We only take responsibility for returns and repairs of bags and accessories purchased directly from our website.
If you notice any defects in your item, please contact our customer service team as soon as possible.