FAQ


You need our help?

If you have any questions about your order or an article, you can contact us at any time at hello@annkurz.com . We will answer your request within 24 hours or you can call us at + 49 157 8455 5437. We are here from Monday till Friday between 9am and 9pm. We do not have customer service on weekends and public holidays.

Product Info

The leather is not perfect, that makes it so special! All ann kurz products are manufactured in Spain with the best natural European leather, mainly soft cow leather. This means that each skin is unique and has its own specific color, grain and stripes. We do not regard these variations as a deficiency in the leather, but as a characteristic feature which makes each bag a single and unique piece. The articles of ann kurz are to become more beautiful over time by wearing the bag. This is our view of timelessness. All our products are made by hand and are designed to be your loyal companion for several years. So the better you treat your bag, the longer it lasts and the nicer it will look.

Care

To avoid belt damage, do not load your bag too full. As a guideline, max. 5 kg for large pockets and 2 kg for smaller pockets. The effect of water causes stains in the surface, so avoid wearing the bag unprotected on rainy days. If you want to clean your bag, please use a trustworthy leather care product from the supermarket/drugstore or ask for suitable care tips in a leather store.