To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 15 days of receipt of your shipment for free.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts, masks or promotional items are not returnable!
Are there any charges for return?
- Original shipping charges will be refunded.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Find more information in our Return and Refund policy (https://annkurz.de/pages/exchange-return-and-refund)